Most travel businesses celebrate growth. More bookings, more departures, more destinations. It feels like progress. Until growth starts to damage the very thing that made the business successful in the first place: quality and control. Growth in travel is often seen as success. However, many businesses reach a point where expansion creates more problems than...
I have spent more than two decades building, operating, and scaling travel businesses across Southeast Asia. This has not been from the outside looking in. It has been through developing products, managing supplier networks, handling customers, and running operations across multiple destinations in one of the most complex travel regions globally. Today, I continue this...
