I have spent more than two decades building, operating, and scaling travel businesses across Southeast Asia. This has not been from the outside looking in. It has been through developing products, managing supplier networks, handling customers, and running operations across multiple destinations in one of the most complex travel regions globally. Today, I continue this...

Hotels invest heavily in winning the room booking. Revenue teams manage rates, marketing teams generate demand, and distribution teams work to improve conversion. But once the reservation is confirmed, the commercial effort often slows down. That is where many hotels begin leaving revenue on the table. A strong hotel revenue growth strategy should treat the...

I recently had the opportunity to join an Airwallex panel discussion in Singapore, where we discussed what businesses often underestimate when expanding into Malaysia. Throughout the discussion, one theme kept coming up. Many companies see Malaysia as a natural next step. The economy is growing, operating costs are competitive and English is widely spoken. On...

Every year, tourism boards invest millions promoting beautiful destinations. They launch marketing campaigns. Attend international trade fairs. Invite influencers and media. Produce spectacular videos. Yet many of these destinations struggle to attract visitors consistently or generate meaningful economic value from tourism. The problem is rarely the destination itself. It is that tourism cannot be built...

The travel industry has never been more competitive. There are more destinations, more suppliers, more online platforms, and more ways to reach customers than ever before. At first glance, it might appear that the companies winning today have the best technology, the biggest marketing budgets, or the largest product portfolios. But after more than two...

Travel business profitability has become increasingly difficult to maintain. Competition is stronger.Price transparency is higher.Customers compare everything. As a result, many travel agencies respond in the same way. They lower prices. At first, this often works. Bookings increase. Volume grows. But over time, margins begin to disappear, and the business becomes increasingly difficult to scale...